First of all, know your rights as a consumer before meeting the bookstore manager; your complaint is based on the fact that those rights have been violated. Every item purchased at the bookstore must be of marketable quality and reasonably durable. For example, a TI-86 calculator should have no visible damage and should operate properly for at least five years in normal conditions. In addition, the product must be as portrayed; whether that portrayal is part of the advertising on the label or made by the salesperson. For instance, the salesperson

should not claim at the time of sale that the TI-86 calculator could perform word processing, while it does not. Finally, it is the bookstore that is responsible to students in the event that a product is malfunctioning, not the manufacturer. There have been several instances where students have been instructed to call Texas Instruments to complain about faulty calculators. Knowing your rights will deter managers from trying to take advantage of your ignorance of the law.

There are so many problems encountered while attempting to get a refund at campus bookstores that it makes a person wonder what happened to the famous saying, "The customer is always right". The students have been dealing with these issues for years now, and the managers have not changed despite their loss of several cases. Therefore, when dealing with a campus bookstore manager, it is crucial to know your rights, to have a composed but assertive attitude, and to use "The Big Gun" if necessary.

Finally, if a reasonable discussion with the campus bookstore manager is not success

Some common words found in the essay are:
North Carolina, , Texas Instruments, bookstore manager, campus bookstore, campus bookstore manager, ti-86 calculator, action 9, campus bookstores,
Approximate Word count = 714
Approximate Pages = 3 (250 words per page double spaced)