McDonaldization
The way that Burger King and other fast food restaurant chains do business and markets their products to consumers is due to the change in our society to where the consumer wants the biggest, fastest, and best product they can get for their money. This change in society can be attributed to a process known as McDonaldization. Although McDonaldization can be applied to many other parts of our society, this paper will focus on its impact on Burger King and Taco Bell restaurants. My belief is that the process of McDonaldization has lead our generations toward a more a much more efficient lifestyle, with much less quality. From my observations and studies of these fast food resturants, several themes have become apparent to me. The first and overall theme that emerges from the idea of fast food is that the employees of these establishments seem to work more as machines, rather than people offering a service to the public. A second theme that can be identified from my observations would be that the people visiting these fast food restaurants are more or less searching for the most efficient way to get what they want, giving little or no regard to the quality put into it. According to Ritzer, the founder of the concept of McDonaldizatio
n, it is the process by which the principles of the fast food restaurant are coming to dominate more and more sectors of American society as well as the rest of the world. Upon walking into Burger King restaurant, I found that most of the people waiting in line to place their orders or receive their order were younger or middle-aged, and had children or were students. All of these people shared a common attitude of being hungry and impatient. The people gave little to no regard to how hard the employees behind the counter were working or struggling to work faster. Many patrons were short tempered, rude, or incredibly ill-tempered when placing their orders yet the employees still smiled at the next person in line, repeating the same phrases over and over, Can I help the next person in line please, or, Would you like a drink or fries with that? These repetitive phrases and actions of the employees of both Burger King and Taco Bell were small examples of the machine-like theme identified in the work setting of fast-food restaurants. Employees were taught to disregard disgruntled patrons and move through the line as fast as possible so that each patron would be served in a timely and satisfying fashion. Just as a machine would pull items in at the beginning of the assembly line and throw them out at the other end of the line, so did the employees treat the patrons of their establishment. This is achieved by calling them to the counter and filling their order then sending them on their way with a kind, almost sarcastic, Thank you, have a nice day! Upon visiting Taco Bell, another fast-food restaurant, I found the same
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Approximate Word count = 1094
Approximate Pages = 4 (250 words per page double spaced)
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