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Diffusion of Responsibility concerning Helping Behavior

Deciding to help another human being in an emergency situation seems like a simple thing to do. We associatively interpret a person's willingness to help as an instinctive result of altruism or, alternatively, an act motivated by egoism and self-interest. Scientific evidence though, suggests otherwise. Social psychologists know that the question of bystander intervention is a complex one, involving the interplay of many factors. Bernstein et al. define helping behavior as "any act that is intended to benefit another person." (Bernstein et al. 654). After decades of applying rigorous scientific methods to this investigation, we are now in the position to identify the reasons related to the failure or unwillingness to help someone in need. Some of these are dispositional factors referring to the personality traits of the individual, while others may be directly linked to the situation. Even characteristics of the victim affect our willingness to help. All the above, combined with the modern, urban way of life are only some aspects of the "Diffusion of Responsibility" phenomenon, termed by the Oxford University Press Dictionary of Psychology as "a reduced sense of personal responsibility and individual accountability experienced in


However, regardless of the motivation, people do not always help. This observation first attracted the attention of psychologists in 1964 when a young woman was stabbed to death outside her apartment building in Queens, New York while returning home from work. Although she was screaming for help for over thirty minutes, none of the thirty-eight people who witnessed the attack from a nearby apartment block offered assistance or even called the police until it was too late (Bernstein et al. 656). It would be an oversimplification to assume that all those people who heard her desperate cries and did not intervene were indifferent or uncaring. On the contrary, the police investigation revealed that the majority of them were ordinary, everyday working people, who cared for their families and their friends. What was common in their testimonies was the presumption that someone else would take action to save Kitty Genovese. In the outcry that followed, two social psychologists, Bibb Latane and John Darley, rejected the prevalent explanations for this apparent apathy of bystanders in terms of the general moral decay and proposed instead that the nature of the social situation, in particular the presence of other potential witnesses, reduced the chances of anyone helping.

These "concerns" add a new perspective to the motivation underlying helping, as they indicate that people may help others driven by selfishness rather than altruism. One theory that supports this belief is the Reciprocal Helping theory, which suggests that we respond to a fellow human being's request for help anticipating that we will be helped in return if we ever find ourselves in need. Another explanation, probably the most popular one, is the Arousal: Cost-Reward theory. This theory proposes that "people find the sight of a victim distressing and anxiety-provoking and that this experience motivates them to do something to reduce the unpleasant arousal" (Bernstein et al. 655). "Before rushing to the victim's aid, however, the bystander will first evaluate two aspects of the situation; the costs associated with helping and the costs (to the bystander and the other person) of not helping" (Bernstein et al. 655). In addition, people often strive to aid someone else as a means to assure the adherence to important social norms. A person that witnesses an emergency and avoids interfering usually becomes the target of social criticism and thus experiences strong feelings of guilt. Hence, any act motivated by the need to avoid such unpleasant emotions is deeply egoistic.

The numerous studies of helping behavior stimulated by this tragedy revealed a phenomenon that may explain the inaction of Ms. Genovese´s neighbors. This phenomenon is known as the bystander effect: usually as the number of people who witness an emergency increases, the likelihood that one of them will help decreases. One explanation why the presence of others often reduces helping is that each person thinks someone else will help the victim. That is, the presence of other bystanders allows each individual to experience a d

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Approximate Word count = 2070
Approximate Pages = 8 (250 words per page double spaced)


  

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