Continuous improvement involves making continuous improvements to the process of converting inputs into outputs. The philospphy of customer satisfaction involves giving the customer what he or she wants and exceeding his or her expectations.

The TQM approach involves finding out what the customer wants, designing a product or service that will meet the customers want, designing processes that will complete the job right the first time, keeping track of the result to make better improvements, and ex

% Reason

In addition to the President's plan, I would inform all of the employees that in order to run a successful business we have to keep the customers happy. That means doing what ever it is the customer wants. One can clearly see that Jones' plan does not adequately address the problems that the accounting service has encountered. Jones has proposed another bonus plan. The bonus plan that is already established has contributed greatly to the accounting errors incurred by the accounting staff, which is the main reason the company lost 45%

successful for the past ten years, but there was no competition. When competitors entered into the market, the Jones Accounting Service started losing customers. So, the President talked with twenty customers who ha

Some common words found in the essay are:
TQM Jones, Stevenson TQM, Accounting Service, President Jones, accounting service, Jones Accounting, jones accounting service, jones accounting, accounting staff, customer satisfaction, bonus plan, jones proposed, transactions process, continuous improvement, president jones, left jones accounting, left jones,
Approximate Word count = 548
Approximate Pages = 2 (250 words per page double spaced)