The overall business environment of American Airlines has suffered tremendously since the

attacks. On September 11th, two American flights were hijacked. Flight 11 carrying 81

passengers, 9 flight attendants, and 2 pilots crashed into tower one of the world trade center.

Flight 77 carrying 58 passengers, 4 flight attendants, and 2 pilots crashed into the Pentagon. Also

on November 12th, an American Airlines Airbus A300 aircraft crashed into a Queens

neighborhood after takeoff killing a total of 260 people. That crash was due to mechanical

American Airlines is part of AMR Corporations which is also the parent company of TWA

and American Eagle. AMR's corporate vision is to be the leading airline by focusing on safety,

service, network, product, technology, and culture. The external business environment consists of

general and specific components. The economy, technology, sociocultural, and political or legal

aspects make up the general environment. The customers, competitors, suppliers, industry

regulation, and advocacy groups make up the specific environment.

management skills on their behalf, to voluntarily give up their own personal income to help the

buy right now. The travel industry took a big loss since the attacks. Consumers are not willing to

The industry regulation component is also important to American Airlines. The Food and

Advocacy groups are part of the specific business environment, but not a major role in the

far despite the circumstances beyond their control. Donald Carty the Chairman, President, and

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Approximate Word count = 1141
Approximate Pages = 5 (250 words per page double spaced)