Case Study
Management is a very complex field. Not only must managers pay attention to what is best for the organization, but they also have to do what is best for their customers. At the same time, the manager must satisfy the need of their employees. Bergen Community College is a diverse organization that consists of many different departments. The manager who supervises this college is responsible for over 500 employees and a customer (student) base of over 12,000. It is important for a manger to look at the needs of the students and then try to implement the best management system that satisfies all the members of the organization. One factor to look at is the environment of BCC. The main factors that concern the general environment of BCC are the economic conditions, social conditions and the technological factors. At the present time, the economic factors are favorable to BCC. The economy is doing well and most people are earning a higher income. This allows people to go to school and it also allows parents to send their children to school. Since the economy is doing well, there is more competition in the workplace, so one needs a higher education to move into a better position. Also, people could work less and make the sa
Some of these problems could be taken care of if the manager were to give the managers and the workers of these groups proper training. To the managers, she should give clear goals, let them know exactly what she expects of them, and tell them that they are the leaders of their group, so lead by example. To the workers, she should tell them to work hard because the harder they work, and the better they do their jobs, the better the group will do as a whole. Thus, the whole group collectively can take credit for the efficiency and production that the group has. All of these forces in BCC's general environment are affecting BCC in a positive way. They are causing the enrollment of BCC to increase. As a result, there are many factors in its specific forces that are becoming more complex. These factors are the suppliers, customers, competition, government agencies, and special interest. The suppliers are complex because there is a large number of customers at BCC. Thus, BCC has to ensure that they have proper furniture, classrooms, computers, and other everyday necessities. At the same time, the computer system of the various departments has to be properly maintained to make sure that the student's records are properly kept. Also, proper maintenance of the buildings has to be maintained. The most important factor that faces BCC's specific environment is the customers. BCC needs to make sure that the students at the school are very happy and they are receiving the best education possible. As detailed under the general environment, the enrollment at BCC is increasing and it has to do everything possible to add new customers and also keep the existing ones happy. However, BCC faces a lot of competition from other schools as well. Some potential customers may decide to go to vocational schools, while others may decide to go straight to four-year colleges. Along with these factors, technology is also making a huge impact on the general environment. To keep up with the technological changes that are occurring, you need to be better educated. Since everything is becoming computerized, need more training and education to keep up with technology and be better qualified for jobs. To deal with this problem, BCC needs to have incentives to attract customers and retain existing customers. These incentives include location, strength of programs, services and programs available and prices. At the same time, in order to serve customers better, BCC needs to have a courteous staff, modern technology, social events and a
Some common words found in the essay are:
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Approximate Word count = 1719
Approximate Pages = 7 (250 words per page double spaced)
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