Complex Organization

A detailed Summary of Complex Organization


Known as the largest and best-known global foodservice retailer, McDonald's has about 28,000 restaurants in 121 countries. With their huge daily earnings, McDonald's serves less than 1% of the world's population. Being a market leader in this area, their outstanding brand recognition, experienced management, high-quality food, site development expertise, advanced operational systems and unique global infrastructure enabled McDonald's to capitalize on global opportunities. With their efforts to increase market share, profitability and customer satisfaction, McDonald's have produced high return to shareholders and still striving to do better each year to come.

Their Vision; Basically their aim is to be the world's best quick service restaurant experience. In order to achieve their vision, McDonald's has set a few ground rules such as; Be the best employer for our people in each community around the world; Deliver operational excellence to our customers in each of our restaurants and; Expanding the brand (McDonald's) in order to achieve enduring profit growth through innovation and technology.

The ever famous chicken restaurant 'Kentucky Fried Chicken' better known to the public as KFC began with Colonel Harland Sanders. Since h


Being a fast-food restaurant, these workers in all three restaurants collaborate by means of helping each other to provide efficient service. The advantages of teamwork are; A group exceeds any individual in the number of ideas, perspectives, experiences & expertise; greater creativity for two or more heads are better than one; And is excellent for problem solving where more ideas could take into consideration.

McDonalds, KFC and Pizza Hut adapted a mechanistic for of operating system. In a mechanistic form, the branches of each restaurant apply these characteristics:

In carrying out a mechanistic form system, specialization is being done. Employees in the kitchen would have to work there throughout their working hours until promoted. The most important job is the cashier because he/she interacts one on one with the patrons and at the same time handles the money input of the restaurant. The type of tasks available in each restaurant would be divided into several categories such as, kitchen, cleaners & cashiers.

A part from that, these outlets have the pooled form of interdependence.



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Approximate Word count = 1035
Approximate Pages = 4 (250 words per page double spaced)

Category: Miscellaneous

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