There are five essential steps that are needed to ensure that the control process is obtained. They are setting performance standards, measuring performance, comparing performance, analyzing deviations and taking corrective actions.

Setting performance standards includes ensuring that an organization is functioning at a proper level. That organization goals are set that includes profitability, innovation, and satisfaction of constituencies.

To implement the control process workers must know what is to be expected of them. Therefore, companies need to set standards. Standards levels help the company meet its expected goals. Standards target and establish desired performance levels, motivate performance, and serve as mark to which to assess actual performances. Different activities such as financial activities, operating activities, legal compliance, and charitable contributions can be

Oral reports include face-to-face discussion, telephone conversations, and formal presentations or speeches. Some advantages are questions can be asked and answered. Feedback is immediate and direct, the receiver or receivers can sense the sender's sincerity or lack of sincerity; oral reports are both more persuasive and less expensive than written reports. Oral reports have disadvantages if a the topic at hand gets out of hand and people say things they normally wouldn't.

Appropriate corrective action depends on the nature of the problem. There are different forms of corrective actions, such as, disciplinary action, changing in procedures or method; a new way of check accuracy or maybe some form of employee training is needed.

Measuring performance is the second set in the control process. This is an evaluation process that involves observing and measuring performance. Evaluation requires accurate measurement of what is taking place. Problem and opportunities can be discovered in this phase. Performance stages are obtained from three sources: written reports, oral reports, and personal observations.

Whenever possible, standards should be expressed numerically to reduce favoritism or hurtful comments These type of numerical standards are 1) time standards, 2) productivity standards, 3) cost standards, 4) quality standards, and 5) behavioral standards. Time standards measures the length of time it should take to produce a product or perform a service.

used to set standards. Standards are sometimes viewed as objectives.

Productivity Standards are based on the output of goods or services within a time frame. Next are the Cost Standards, which is based on the cost associated with producing a product or providing a service. Quality Standards are based on the level of perfection favored. Lastly there are Behavior Standards. Behavior standards are b

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