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business and communications

When someone mentions the word communication, one's thoughts turn to a newspaper, the radio, television, or another more common means of mass-type communication. One does not usually make the connection between communication and other institutions such as business. Good business, however, goes hand in hand with good communication. Good managers and professionals realize that the ability to communicate is not a silly frill; it's a necessity that helps all accomplish their work (Murphy 2).

Therefore the question is often posed: Are these problems of poor communications that face managers and professionals becoming more and more critical? The evidence suggests the answer to be yes- these problems are serious and are growing more and more serious everyday. John O. Morris, a Management Communications Consultant consolidates this problem into a single statement called the Morris Maxim. It states that "Communications problems grow much faster in any organization than the organization itself grows" (Morris 3). This maxim emphasizes the need for better communication in organizations such as big business through the implication of what would happen if that organization did not fix it's structure to better han


In conclusion, communicating in business is one of the leading restraints that a corporation has to deal with in it's advancement up the ladder of success. However, if a business chooses to hone it's ability to communicate and increase the level of productivity due to the sharing of ideas all across the corporate ladder, employee and consumer alike will share the increase in quality of a business products, be it computer microprocessors, or cafeteria food. In short, good communication makes good business.

Stern, William M. "Lumpy Mashed Potatoes, Yuck!" Forbes. 28 Mar. 1994: 63-63

On the whole, communications between companies and customers are based on a "need to know" basis. There are exceptions to this rule, however. One company has done an increasingly good job in maintaining good communications lines with it's customers. Intel, Inc. is a computer micro-processor firm that controls over 90% of the computer chip-set industry (Yahoo Tech Headlines). In their annual report, Intel's top executives announced the creation of a "sort of R&D lab and strategic think tank to the industry" in which "we (will) work with PC makers, software developers and PC users to understand their future needs and wishes, and work intensely with industry leaders to develop products or specifications that meet those needs". In doing so, Intel has opened a direct link to it's customers, allowing for direct customer impact on some of Intel's management and directional decisions. However, even the most open and direct company is not without it's business speak.

Benoit, William L. "Image Restoration Discourse in the Corporate Sector." Communication Studies. 46 (1995): 89-105.

Big business was created in the mid-1800's to organize corporations such as the railroad, oil and steel industries. At that time, the only other organizations that had a similar size and structure were the Roman Catholic Church and the United States Army. These organizations are extremely authoritative in nature, and use a system of hierarchical communication. This translates into a business organization/communication style which is basically condescending in nature and is based primarily on status . Business speak is often straight, to the point, and beneficial to the individual speaking first, and to others second. This shows its hierarchical origins in that very often, the speaker is one who will use one or more power strategies, mostly the perception that someone can inflict negative consequences. Other issues in business communications include lack of responsibility in the upper ranks of the hierarchy, lack of training in good communications for the majority of employees, and lack of honest, direct conversation between business and it's customers. These problems need to be fixed for a business to truly succeed, and can be fixed if

Some common words found in the essay are:
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Approximate Word count = 1899
Approximate Pages = 8 (250 words per page double spaced)


  

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