Supportive Communication (Managers)
Most managers in the workplace find that the most important factor in promotability is effective communication. With this in mind it is strange to see that many managers and employees within organizations lack effective communication skills. In fact, managers still find effective communication to be the biggest problem in organizations. Why do so many people lack these skills? This is often due to the fact that employees are not aware of the importance and their lack of this skill. Employers in the organizations of today are stressing the importance of communication more and more. Emphasis is placed on communication being clear by being transmitted strongly with precise images. The foundation of effective communication is supportive communication. This form of communication preserves relationships while addressing the problem in the most effective manner. There are eight attributes of supportive communication. ? The first is to be problem-oriented, not person oriented. You should always direct the statement towards the problem, staying away from comments that become personal. Statements that become personal cause the person to resist your suggestions.
Why is communication so important in organizations? Failing to communicate effectively often causes lack of cooperation, poor accuracy, low productivity, tension, gossip, rumors, increased turnover, absenteeism and tardiness. There are eight other techniques to improve communication in the workplace. I. Describe objectively the event, behavior, or circumstance. ? Always be specific with instructions making sure that the listener understands. ? Make communication specific, not global. When statements are made to be specific, the listener will understand it better and be able to apply to the wrong behavior more effectively. ? Focus on the positive. If managers are always telling their workers about things that they are doing wrong they will lose self-esteem. Tell them about the good that they do as well. i. Elaboration probe simply is a request for more information. When supportive communication is not used effectively, two major obstacles occur. The first is defensiveness. When one of the parties feels endangered or punished by the communication they feel inclined to lash back at the communicator. The other major obstacle is disconfirmation. When one of the parties feel that their self worth is being questioned they often show off and boast to build themselves up. Both of these obstacles create barriers in the completion of tasks and in the task of decision making. ruent. Statements should reflect the true feelings of the one expressing them without angering or insulting the one that it is directed towards. Managers that hide their true feelings and opinions cause subordinates to believe that there is something hidden about themselves that the manager does not wish for them to know. Congruence in communication l
Some common words found in the essay are:
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Approximate Word count = 1182
Approximate Pages = 5 (250 words per page double spaced)
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