In the book, Goleman had divided the subject as consisting of five emotional competencies and these were to identify and name the emotional states of the person and to understand its link to emotions thought and action; to manage one's emotional states and thus to control emotions or to change unwanted emotional states into ones that could tackle the situation better; to get into emotional situations which were more likely to be connected with the drive to achieve and be successful; to read, be sensitive and thus influence emotions of other people; and finally to be able to start and maintain satisfactory interpersonal relationships. In the theory of Goleman, these emotional competencies are built in a hier

It is not enough to have the old fashioned cognitive intelligence to be successful at work, but it also needs the capacity in the person to stop negative emotions like anger and non-belief in one self. Instead the person should be capable of concentrating on congeniality and confidence. This is the belief of a new group of psychologists. This concept was first highlighted by Daniel Goleman in his book "Emotional Intelligence why it can matter more than IQ". He is still continuing on his work and the new book is "Working with Emotional Intelligence". In the book his concentration is on the use that emotional intelligence can be put at work and that is supposed to be managed more by intelligence than feelings. It has been seen that all types of people need emotional intelligence, and even the bosses who have to deal with a lot of people also need it a lot. (Does 'emotional intelligence' matter in the workplace?)

Let us look at the case of Aaron Feuerstein, and his Malden Mills Polartec factory, which was totally destroyed by fir in 1995. He personally paid the salaries of the workers for three months while the factory was rebuilt. (Succeeding with Emotional Intelligence) The importance of this quality was found out more than twenty years ago at Harvard by Rosenthal and others. They said that people who were good at identifying emotions of other people were more successful in work as also in the social aspects. This aspect was also found important among apparel sales representatives as their quality of empathy was given value by the retail sales buyers. It was reported in a survey that the buyers wanted representatives who could listen to them with patience and comprehend their difficulties and requirements. (Emotional Intelligence: What it is and why it Matters)

This is also not like IQ which does not change much for the person, but this factor can be learnt, and probably some types of failures help build it up. As an example, one can take the case of J. K. Rowling who is the author of Harry Potter. She has certainly learnt a lot through experience as she was first divorced and then had to live separately with her children in Edinburgh. On top of that the first book that she had written, out of the ten books now, was rejected by the publishers. (Succeeding with Emotional Intelligence) Her experience certainly gave her a lot of emotional stress bearing capacity, and permitted her to wait enough to be able to finally bring out her best. So far as we are concerned, let us now take the case of a person who has just been appointed as a trainee manager and is very hot headed. This is most often an emotional intelligence problem. Let us find out how he can be guided to be a better manager.

The manager's and the supervisors' behavior as also their treatment of their sub-ordinates ultimately determine whether they stay or they leave. They have to look after the individual needs, wants and expectations of these people every day. That in turn affects the attitudes, performances and satisfaction of the employees. It involves great stress in leading so many people and meeting their needs and expectations all the time, while at the same time performing up to the requirements of the top management. It is said that two-fifths of the departures of people from an organization are due to an effective relationship among the employees and their immediate bosses. If there

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