"Take a look at this," a coworker of mine said, tossing a pamphlet on my desk. It was the first thing in the morning. Sipping my coffee, I logged on to the network and leafed through the Excellence in Government publication. A few moments later the man returned and said, "Did you look that over? I think you'll be perfect for it; give it a shot!" Already an employee with the Department of Veterans Affairs and a retired United States Army officer, I didn't give the Excellence in Government Fellow program was for me. However, about a year ago I disc
overed that the Department of Veterans Affairs was suffering financially and structurally.
Anyone who has worked within a governmental organization knows that effective management skills are requisite: such skills can often best be acquired through interfacing the knowledge of the business world with the particular needs of government organizations. Moreover, as our public service bureaucracies increasingly take on the character of corporations, departments like the Department of Veterans Affairs must be restructured and analyzed so that they c
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