Problem Solution: Global Communications
For many companies, how they should survive in a changing market is very important to them and often results in many difficult decisions being made. These decisions can include whether to lay off employees, outsourcing some work to other countries, pay and benefit cuts, and many other concerns. Since this is the case, companies such as Global Communications have very serious issues that must be resolved in the best interest of the future of the company while still ensuring that the employees and others that have some stake in the company are treated fairly and in the best way possible. In order to understand some of the problems that Global Communications is facing, it is important to understand the issues of globalization and outsourcing, which is the act of sending work to other countries because of less expensive labor costs in those countries. There will be three main topics that will be addressed in the paper. These include outsourcing and globalization and their effects on a company, leadership concerns when it comes to IT, and the problems that are faced between companies and unions when they have difficulties in resolving issues based on contracts and other concerns. Many of the new technologies that are created
Even though there are many concerns, however, there are also opportunities that can be seen from these issues. In regards to outsourcing, many other countries (in this case Ireland and India) can do certain activities or create certain goods less expensively than the United States can. Because of this, sending some work to these countries can help the profitability of the company that does so, and can also help that same company hire other workers that have more technical jobs and higher salaries. Some of these individuals can be hired from the money that is saved when the company outsources other jobs. For leadership, there are many ways that individuals can better themselves as leaders, and dealing with outsourcing and other IT issues can help leaders grow and change. This can be very significant, not only for the leaders, but for those that follow them and look up to them. Problems with labor unions are also significant, as they can also be very difficult and cause many problems. For those that must work with labor unions, there are opportunities to renegotiate issues and problems, and to come to a better understanding of what each party to the transaction actually needs from the other party, which is sometimes difficult to understand. Those that use outsourcing companies do not have to pay these temporary individuals the same type of salaries that they would pay to keep their full-time workers, nor do they have to pay them any type of benefits. Many people are concerned that outsourcing might cost them their jobs that others wonder if outsourcing is simply a trend that is passing through. Many business owners are also asking themselves whether outsourcing actually works and whether the company that they own should offer services that are outsourced or contract out some of their departments for outsourcing. This is especially true of many companies when it comes to the aforementioned information technology (Clark, 2004). Individuals that work in the telecom services dealing with information technology, call centers, and other similar issues are becoming more interested in outsourcing, or what is sometimes known as offshoring (Clark, 2004). Those that work as agents in call centers and those that work as engineers in information technology are becoming very concerned about this issue as well because many of the jobs that they hold or want to hold in the future are being sent to other countries (Clark, 2004). The issue came up recently in the last presidential election debate because the idea of keeping jobs here is very important to the American public but there are also good reasons to outsource specific jobs. Most people believe that outsourcing is a relatively new concept but this is simply not the case. Starting as far back as the 1950s the United States contracted many manufacturing programs with various Asian countries (Clark, 2004). The outsourcing area that is often called offshore has generally become synonymous with the idea of losing many American jobs to India (Clark, 2004). A survey that was recently taken by a human resources consulting firm found that information t
Some common words found in the essay are:
Global Communications, India Clark, Ireland India, , America's NetworkClark, India Ireland, global communications, information technology, clark 2004, call centers, pagach 2004, labor union, challenges faced, connolly 2004, labor unions, America's Network, operations call centers, sending countries, outsourcing operations call, call centers network, cost outsourcing operations, centers network maintenance,
Approximate Word count = 2105
Approximate Pages = 8 (250 words per page double spaced)
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