CUSTOMER SERVICE AND PEER COUNSELORS

Students require help at college regarding a lot of things and they need someone to discuss these with and achieve a conclusion to their problems. Customer service at college helps students in various fields that may include campus problems, housing problems or other personal problems. A student m

The role of customer service is specifically to aid and assist the students with the problems that they might be facing when they start with college. Not only is the role of customer service important, but a student's view on the college depends on customer service. Having a good impression on the student is also important to ensure the passage of education and knowledge from that institution to the student. If a student faces problems with no one to solve them or assist him in solving them then he will most likely leave college. He can also face severe depression due to the problems and can go to extents of either harming himself or harming others. Customer service is there to make sure that such occurrences are eliminated or at best minimized. To relate to a student efficiently it is important to install peer counselors. Peer counselors when integrated into customer service, enhance the effects and give student a better view about the institution as well as makes things for them easier. They are constantly helped by fellow students in a wide range of fields including the registration process and advisement process thus improving customer service.

The whole idea of peer counseling is to provide help and assistance to students from people amongst themselves. As a result the first step in their selection process begins with the recruiting of candidate from amongst the students. Advertisements are used to inform people about the recruiting and prerequisites are defined. These prerequisites include the commitment and devotion that one might be willing to give to their peers, realizing that they come from a number of different backgrounds and cultures. They should believe in the confidentiality of information and should not divert any information regarding their client to anyone else thus showing respect for others. They should also be genuinely sympathetic towards others.

At times experienced peer counselors adopt the role of trainers and train the new candidates in the training program. This is however done under the supervision of the professionals. The beneficial point of this method is that the experienced peer counselors get an opportunity to develop new skills. The most effective step to carry out this method is to train the peer counselors to be trainers via both didactic and experiential techniques which are carried out in a four-step order. The first step includes the identifying and defining the skill in behavioral terms. The following step includes the demonstration of both effective and ineffective examples of the skill. Further they are to practice the skill under supervision and feedback until a defined minimum competence is attained. The last step involves the practicing the skill with supervision in real counseling situations.

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Approximate Word count = 2476
Approximate Pages = 10 (250 words per page double spaced)