Secondary Data Review: Customer Service and Web-based Credentials Verification
Currently, two organizations known as the ECIS and the ECFMG are faced with a problem of how best to consolidate their two medical credentials validating systems. Between these two technically separate organizations, there is considerable overlap in the requirements and procedures demanded of foreign medical students to validate their credentials, but not enough at present to merge the two organizations. If the procedures and requires credentials verification should be combined, rendered the same, or otherwise is under review, as is the confusing nature of some of the website information regarding the verification process. How should the process be streamlined and customer satisfaction be improved in the most timely, cost-effective, and efficient fashion was the business problem addressed in the yes/no survey conducted by the organization. However, an additional problem with using Internet information to explain procedures may be the World Wide Web's lack of interactive capability when questions arise, an inevitable occurrence during the verification procedure. According to The Internal Auditor, a survey of Internet consumers by the International Customer Service Association (ICSA) and e-Satisfy.com determined that although
Unisys World suggested that telephone and personal contact must be at forefront of any business operation, and help over the Web is no substitute, and a costly substitute at that. The audit of the costs of password recovery conducted, unlike the IBM Journal, did not merely consider time but also recorded data about the human costs of the operations, as humans do not always use systems perfectly. Unlike the Internal Auditor survey, it did not conduct a survey of consumer feelings about Internet contact, and all the surveys focused on a limited population, trafficking a limited number of sites. This is a testimony to the need for ease and comprehensibility regarding web services and conveying instructions in general, a vital necessity during the verification process. This is especially true when dealing with an international population who may not speak English as a first language and wants reassurance that their credentials will be accurately verified, yet might not understand why there are two inefficent and only slightly dissimilar procedures. The costs created by such backlog by even user forgetfulness about passwords underline the need to make the requirements the same, at bare minimum, although it has yet to be determined if the costs incurred by merging the two organizations would be met by the additional fee that was charged by the new conglomerate. The computer journal Unisys World journal in
Some common words found in the essay are:
ECIS ECFMG, According META, Association ICSA, Unisys World, Internal Auditor, Mes Rogan, Mes Rogen, Systems Journal, IBM Journal, Wide Web's, de mes, ecis ecfmg, internal auditor survey, customer service, comprehensibility regarding, auditor survey, percent receive, mes rogan, medical students, ibm systems journal, verification process, de mes rogan, unisys world,
Approximate Word count = 955
Approximate Pages = 4 (250 words per page double spaced)
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