Things are changing incredibly fast. Yesterday's idea, is an emerging technology today, mainstream news tomorrow and history by next week. And... everyone contributes to the speed of change.

There's a myth about management, since we're responsible for so much change, we must be good at coping with it. I've observed the exact opposite. Managers have great difficulty accepting change. They tend to get complacent in their 'secure' status quo. They believe the skills they've acquired, will serve them well into the future, in spite of all

Take a close look at business magazines. Each issue offers something new, something different. Each advertisement promises to increase productivity, to increase efficiency, to inflict change upon our unsuspecting organization. Used properly, magazines are a guidepost to the future. Ignore them and they'll get you downsized.

Bill acquired his management skills in the trenches. He worked his way up through the ranks. He acquired

People bring themselves to work. People want to be treated as individuals. The fact we label them with the same job title and pay them the same amount of money will NEVER make them the same. A substantial percentage of people's potential is never realized or recognized in the work place because, after all, "What could a front- line person possibly contribute, etc.?" We put people in slots to maintain control not realizing that staff can always make us look bad or good. So, who really has control? Using the hidden expertise of your staff could be a big step in dealing with change.

Management and staff must deal with technological, psychological and personal changes, all of which impact on performance. People handle change in different ways. It is estimated as high as 78% of people are followers ... they do not want to be first at anything. They would rather wait until something happens and then copy what they see. Approximately 5% are leaders. The remaining 17% have no idea where everybody else went! I work with the 5 percenters who want to learn approaches which will produce the best results through encouraging the 78% to follow and drag along the 17% who aren't quite sure what is happening.

The responsibility of the manager will be to help staff through the various stages by being both a coach and a teacher. You must first progress through the stages since staff will only go as far as you lead. If you exhibit a

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Approximate Word count = 2927
Approximate Pages = 12 (250 words per page double spaced)