In times past quality service was not important to managers and staff that worked for the County of San Bernardino. However due to the proliferation of corruption and mismanagement taxpayers are demanding more for their dollar. It is a known fact that when local government is run efficiently more people can be put to work. The money saved from this can in turn be used to benefit the local cities. Civic improvements can be made instead of paying for people to sit at home. To create this quality service information technology needed to be implemented. This where the BAS or (Business Applications and Support) division enters the picture. The mission of BAS is to provide quality computer software support through a customer service oriented methodology.

A while back, before ITSD, there were ASU (Automated

A change in technology has occurred in the past, and will continue at increasing rate. What will we use in five short years, in ten years.... the future of office automation will be achieved by all of us working together. This is important in this day and age when quality customer service is the buzzword for all branches of civil service. The attached chart shows what the long-term plan is for the County of San Bernardino. These improvements will enable the line worker to put more people to work and less people on the public dole.

Systems Unit) analysts who lead and coordinated automation projects. They would gather up the requests from the different SSG divisions/departments, do a preliminary analysis, write a work order stating the request and/or problem that was to be solved through automation. The work order would then find its way to ISD (Information Services Department) where it would be assigned to

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Approximate Word count = 614
Approximate Pages = 2 (250 words per page double spaced)