Almost all national retail organizations today have an Internet site where anyone can place an order. Most are even able to accept credit card payment for instant processing of your order. In fact, there are some companies that accept orders solely from the Internet.
Office Depot has gone one step further than the competition; they have included perks for their contract customers also. Specifically, they have linked the Web-site to their ES9000 mainframe enabling customers to get their own specific contract pricing. The closest any competitors have come is storing a customer's shipping information. The result was $67 Million in sales last year. That doesn't come close to an Internet only retailer like Amazon.com, but it is a phenomenal success for D
Customer feedback has been overwhelmingly positive. This is mainly true because Internet ordering is an additional service, not a replacement of service. Some customers in the past would complain that they couldn't speak to a Real Person when they needed to most. Now when they need to place an order, there is no need to speak to someone unless more clarification is required, and when it is, there are more Real People available to speak with.
Though some people think that the Email account that their company supplies them is private and confidential, it is actually neither. Most companies explain their Email policy in great detail, but one would have to look for it in their Employee Manual on their own. One of the main reasons why companies do this is to protect themselves legally. Since the company
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