form of doing business that relies on the talents and capabilities of both

labor and management to continually improve quality and productivity using

teams". (Joseph R. Jablonski Implementing TQM) The origin of TQM was

derived during the 1980's by Dr. W. Edwards Deming and Dr. Joseph Juran.

Both developed TQM in Japan to revitalize their crumbling economy at the

time prior to the end of World War II. Japan began to flourish when Dr.

Deming and Dr. Juran introduced Statistical Quality Control (S.Q.C.) which

was a concept of management using statistical theory. Some of TQM's

concepts were evident early on in the "Penny Idea" of 1913 developed by J.C.

Penny. The Penny Idea consisted of these seven components:

(1) To serve the public, as nearly as we can, to its complete

(2) To expect for the service we render a fair remuneration and not

all the profit the traffic will bear;

(3) To do all in our power to pack the customer's dollar full of

(4) To continue to train ourselves and our associates so that the

(2) Planning; (3) Assessment; (4) Implementation; (5) Diversification.

aligned with the corporation's goals for improvement. With these three

techniques to achieve customer satisfaction. A Focus on Process as Well as

achieved and work can progress. This is when objectives to change have

the Results is the second TQM principle. This principle is based on the

(5) Fact-Based Decision Making;

will generate the appropriate action plans. In quality planning it is

Some common words found in the essay are:
Effective People, Penny Idea, Quality Management, Preparation Preparation, Implementation Implementation, EMPOWERMENT CONCLUSION, Process Process, Fact-Based Decision, Results TQM, Implementation TQM, quality management, total quality, total quality management, participative management, process results, penny idea, continuous process, process control, process improvement, outside factors, continuous process improvement, highly effective people, expertise workforce, prevention versus inspection, seven habits highly,
Approximate Word count = 2435
Approximate Pages = 10 (250 words per page double spaced)