The Managed Heart: Emotional Management vs. Emotional Labor
Can a person's heart be controlled? Do all people go have some form of emotional management or emotional labor in their lives? In the book, The Managed Heart, written by Arlie Hochschild , discusses the issues of emotional labor and emotional management. In the book, it describes the difference between the two issues and gives Hochschild's opinion on those issues.
The first issue is emotional management. This is where the fight attendants learn how to
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