A research model for relating job characteristics and job satisfaction of university foodservice employees

The reason for this research is to find out why there is a high rate of job dissatisfaction in the foodservice business. Absenteeism and frequent job turnover is characterized by job dissatisfaction. The purpose is to learn ways of enhancing employee satisfaction to increase production, improve organizational functioning, and develop the employee's personal potential. Job satisfaction defined is "the pleasurable emotional state resulting from the appraisal of one's job as achieving or facilitating the achievement of one's job values".(1) Job satisfaction can be achieved by many factors- the job itself, the work environment, employee demographic variables, which include(age, gender, job classification, education, hourly wage, annual salary, tenure, and full-time vs. part-time). Depending on how the employee perceives characteristics to be present in his or her work environment will further influence the degree of satisfaction. Along with satisfaction comes the level

In order to alter satisfaction assessments should be done to understand foodservice employees perceptions of job characteristics. This can be done by giving monthly or quarterly questionnaires to the employees. These will help give feedback to the employer to help make the employees work environment more satisfying and enjoyable. This will promote better quality and a happier clean environment. Change should be done only if it suites the interest of the employees. If the employees are happy and friendly then the customers will be happy. Relationships between job characteristics and job satisfaction and between demographic variables and job satisfaction were demonstrated in a sample of University foodservice employees. Job satisfaction was more positively influenced by a higher rating of the job in the six characteristics than by employee demographic variables. Knowing this will help foodservice mangers in designing jobs that will improve employee satisfaction.

The purpose of the study was determine the relationship between job characteristics and job satisfaction of university foodservice employees. The study examined three hypotheses: (a) Employees who perceive a higher level of the six job characteristics will express greater job satisfaction. (b) There are no differences in job characteristics and job satisfaction between managerial and non-managerial employees. (c) There is no relationship between job satisfaction and selected demographic and employment-related variables.

of motivation, performance, promptness, and long-term employment. The study analyzed the association between job characteristics, job satisfaction and the demographic aspects of the work force. It focused on the managerial and non-managerial employees in the food service department at the University

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Approximate Word count = 1215
Approximate Pages = 5 (250 words per page double spaced)