Congress established the award program in 1987 to raise awareness about quality management and to recognize U.S. companies that have successful quality management systems.

The award program focuses on quality as an integral part of today's business management practices. The award's criteria are widely accepted as the standard of quality excellence in business performance. They are designed to help companies deliver ever-improving value to customers and improve overall company performance and overall capabilities.

For many companies that make quality a part of doing business, the end result is better employee relations, higher productivity, greater customer satisfaction, increased market share, and improved profitability. According to a recent by the Conference Board, a business membership organization, "A majority of large U.S. firms have used the criteria of the Malcolm Baldrige NQA for self improvement, and the evidence suggests a long-term link between the use of Baldrige criter

4. How many winners can there be annually?

1. Boeing Airlift and Tanker Programs

The award is not given for specific products or services. Two awards may be given annually in each of three categories: manufacturing, service, and small business.

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Approximate Word count = 710
Approximate Pages = 3 (250 words per page double spaced)