1) The ethical issues involved in the Sears case were as follows:
Giving false and misleading statements
Failure to clearly state parts and labour on invoice
Some of these are often still used but Sears ethical issues involved all of these.
2) In this case the management played a strict role. They were in charge of the mechanics behaviour,
and I believe a training course or meetings was set up between management and workers teaching them what is expected from them. In the case study we learn that employees were given a sor
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