Assignment read all of chp. Three in the Contemporary Management, then read "Management Case in the News" on pp. 70-72, and answer the two questions at the end.
Mr. Ron Eden's manager of Electronic Banking system profits from watching his workers every move. Mr. Eden's business belongs to a small but expanding financial service called "Lockbox processing". EBS reflects the explosive growth of jobs in which workers perform low wage and limited task in white-collar community hit hard by Industrial layoff in the 1970's. The room where employees work is silent, talking is forbidden and windows are covered. Coffee mugs, religious pictures are barred from worker's desk. Studies of work
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