Discuss how various businesses incorporate different I.T strategies available and how these can benefit an organisation.

Activity 1: Critical Success Factors. Customer Relationship Management

Critical Success Factors (CSF) are certain operations or jobs that must be carried out by a business to ensure they maintain a competitive edge. These are the few areas where things must work efficiently in order for business to prosper. Siebel is an organisation that provides a comprehensive family of multichannel eBusiness applications and services. In this sense, their variety of channels is a CSF for them and this service prevents them from becoming obsolete in their field of expertise. This service they offer makes them unique.

The theme to Customer Relationship Management (CRM) is providing exceptional customer service. This entails rapid responses to all customer inquiries and demonstrations of active concern for customer satisfaction. It is a comprehensive sales and marketing approach to building long term customer relationships and improving business performance (See Appendix 1). For the company Cooperative Bank their offer

Activity 2: Power/Influence analysis of your position

2) Flexibility -Whether the vendor has customising and implementing facilities

Some common words found in the essay are:
Mitsubishi Motors, Benchmarking Benchmarking, Planning ERP, Quotient EQ, CSF SAP, Factors CSF, Washington University, Management CRM, IT/IS Strategic, Gold Card, success factors, providing exceptional, strategic plan, customer service, critical success factors, critical success, exceptional customer service, strategic team, customer relationship, relationship management, information system, customer relationship management, providing exceptional customer, exceptional customer,
Approximate Word count = 1216
Approximate Pages = 5 (250 words per page double spaced)