Managing Diversity in the Workplace
Diversity is dissimilarities, differences, among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities. Workplace diversity is a multi-faceted concept that continues to evolve as more companies move toward global marketplaces. Most people hold the belief that every human being is of equal worth, entitled to the same privileges and opportunities, without regard to race, gender, disability or age. This important belief has led to changes in management practices primarily relating to the recruitment, training, and retention of employees who reflect the changing faces of the American workforce. To be able to understand the necessities and benefits of managing workforce diversification, the concept must be fully explored. The changing demands of the marketplace necessitate a search for new and more effective ways to serve the needs of diverse customers. Differences in personal worksytle, skills/talents, education, and geographical location are examples of other diversity dimensions that make a difference in how we work together as a corporate team. When managed effectively, these differences broaden organizational capability to resp
------------------------------------------------------------------------ Immigrants are entering the United States in greater numbers. Language and cultural misunderstandings are enormous obstacles to effective work relationships and successful marketing. In addition, global competition among companies is increasing. This suggests that language and intercultural skills are more important than ever to the bottom-line. Your colleagues, as well as your customers, are different from those of the past. Blacks, Hispanics, Asians, and Native Americans are an increasing proportion of the United States population and labor force. Also, the diversity among Caucasians, many of whom were considered "traditional corporate employees," must be considered and valued by managers desiring to create an inclusive work environment. dentify the desired business outcomes. Given customer requirements, recall the goal for this interaction or relationship. (2) Identify opposing interests. Consider the issues and concerns that all parties bring to the conflict situation. (3) Manage yourself. In doing this step you would suspend judgement about the person or behaviors, drop your defenses, get information and seek to understand. (4) Seek a "win-win" resolution. Win-win resolutions achieve the desired business outcome and maximize benefits for all pa
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Approximate Word count = 899
Approximate Pages = 4 (250 words per page double spaced)
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