Technology has greatly altered the structure and operation of all industries. For the management of any existing business the central question is not whether technology will be relevant to your business, but rather what will we need to do to profit from that change. Technology is evolving many aspects of business

and it creates many new business opportunities.

During the last ten years information technology has experienced unprecedented levels of change, this technology is not only influencing the way in which we conduct business, it is changing the way in which we conduct our lives. We are a business-centered society.

In today's competitive world, business professionals are increasingly aware of the value of managing relationships and communicating effectively, both within the workgroup and with their customers. Information technology has become an important part of most businesses. Information technology is a system used to control, manage, process and create information though technology and computers.

In a survey written more than twelve years ago, John Browning wrote: "Information technology is no longer a business resource; it is the business environment".1 Pr

Modern computers are fast. They are able to complete tasks 100's of times faster than we would be able to. The average PC can already perform most multimedia functions such as reproducing photographic pictures as sharp as any film. The advantages for companies can range from creating advertisement for your company to monitoring stock controls.

The cost of technology has plunged since the 1960s resulting in enormous investments in applications that have stimulated increasingly complex organizational changes. Benjamin and blunt (1992) anticipated that technology cost-performance improvement will sustain this trend over the next decade, and it did. 4

2. Holt, C.C., "Organizations and Organizational Support System of the Future: Joint Designing of Organizations and computer-Communication-Information Systems,: in F.Y. Phillips (Ed.), Think work: working, Learning and Managing in computer Interactive Society, Praeger, Westport, CT, 1992, p5.

Most large-scale organizations are using computer-assisted interviewing as standard in many of their surveys simply because of the remarkable achievement good data collection programs.

1. Chappell, J. (2000, April). Electronic Business Asia, On Line Magazine. IC Assembly Old Idea, New Package?. World Wide Web. http.www.eb.asia.com/registrd/issues.

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Approximate Word count = 1406
Approximate Pages = 6 (250 words per page double spaced)