Arguing is a term used for conflict others are discussion, debate, spat, clash, fights, all of these are varying forms of conflict. The main cause of conflict is poor communication. According to R. Bolton there are five sets of skills needed to develop good communication skills. These are listening skills, assertion skills, conflict-resolution skills, negotiation skills and skills selection, knowing which skill to use in any given situation.

Listening is more than hearing it is active. You need to be alert, focused and patient. Impatience is one of the main barriers to listening. This is a common cause of frustration leading to arguments. Bolton (1986 PP15-26) say's logical argument while useful in some situations is also used to keep people at an emoti

Negotiation is when two or more people come together to try to reach an agreement. The objective is generally not to come out on top but to reach a balanced agreement that seems fair to both parties, a win/win situation. Arguing on the other hand is a form of conflict; the aggressive person will almost always win an argument. This would be a win/lose situation. Consequently it would be safe to say that there are significant differences between negotiation and arguing.

A general statement of goals and objectives by the involved parties should be given next. These initial statements should be delivered in a positive and agreeable manner. Try to build an atmosphere of cooperation and mutual trust. The third step is to present the issue or issues, as there may be many and vary greatly in complexity. No one can predict the direction negotiations will take until both parties have presented these issues. A skilled negotiator will study the issues closely before negotiation begins, this is known as brain storming, they take into account both levels of needs and when in the planing stage keep asking the most important diagnostic question: what are the needs of the other side?, in order to determine where advantages may lie, therefore being prepared for all possibilities. Negotiation can now proceed dealing with issues one by one.

There are six basic steps in negotiation; the first is getting to know one another. You should treat it like a social situation that has a business purpose, be friendly and relaxed, find out individuals background, as it will give you a guide to the level of importance placed on the issue. Observe listen and learn.

Aggressive behaviour is when you infringe on the rig

Some common words found in the essay are:
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