Effective Listening

A detailed Summary of Effective Listening


'An effective listener is a person who is able to

Respond empathetically to another person, retaining

Objectivity and not becoming sucked into someone

Else's mire' ( Porrit L 1990 p.83).

What do we hear when we listen? Do we hear the message or just an oral sound? Do we hear what is being said, or not being said?

If we do hear, do we show acceptance of the person and their feelings and understandings of the situation?

In this essay, I will identify the various skills we need to acquire if we are to become effective listeners. I will look at the importance of these skills, especially during the interaction with clients and show how this can help to improve communication and build relationships based on trust. Whilst looking at all the positive aspects of effective listening, I will provide evidence through several writers to show that negative outcomes will be inevitable if a client does not feel accepted, respected and understood throughout.

I intend to identify other essential aspects of effective listening such as the


Ask yourself the question, if your client could be heard, but not seen, would you receive the same information? We look at peoples body language and their gestures as well as listening to them verbally. Do their actions reflect their words, or are they giving you a mixed message?



Some common words found in the essay are:
Social Workers, Frankland Sanders, LISTENING SKILLS, Carl Rogers, Braye Preston-shoot, effective listening, frankland sanders, sanders 1995, frankland sanders 1995, INTERACTION STRATEGIES, Braye Preston-Shoot, porrit 1990, understand clients, clients reality, effective listener, Books Porrit, London Livingstone, body language gestures, effective listeners, body language, aspects effective listening, self aware, braye preston-shoot 1995, client false hope,

Approximate Word count = 1263
Approximate Pages = 5 (250 words per page double spaced)

Category: Miscellaneous

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