VoiceXML
“The computer of the future understands what we say, will talk to us, show us images and movies, and fit in a palm. The keyboard is not a natural extension of the human body. After all, we do not communicate naturally with a keyboard, but with our voice.” (Martin, 2000)World Wide Web technologies have, “shifted the landscape for providers of traditional phone services to new set of customers accessing information and services through the Web.” (VoiceXML Forum 2002,1). The standard coding language, Voice eXensible Markup Language (VoiceXML) allows users to interact with the Internet or an intranet using a telephone or voice browser. By enabling speech interactivity, VoiceXML literally acts as “a translator that sits between the content on the Internet and the caller (us)…” (Castelluccio 2002). The IDC reported that in 2000 over 1.6 billion telephones (both landline and wireless) were installed throughout the United States. By 2005, that number is expected to nearly double. Although traditional automated telephone services have been used by organizations for decades now, companies are looking towards new, improved, and less costly technology (Penumaka,6-7). With VMXL users are able to call into a “voice b
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Some common words found in the essay are:
Microsoft Complex, VoiceXML Challenges, Management CRM, Penumaka6-7 VMXL, Penumaka Additionally, URL Web, Penumaka Convenience, Travel Offers, Human Resource, Entertainment Horoscopes, voicexml allows, castelluccio 2002, voice browser, voice applications, language voicexml, houlding 2001, markup language voicexml, traditional phone, navigating site, consumers benefit, content providers, interact internet intranet, language voicexml allows,
Approximate Word count = 1196
Approximate Pages = 5 (250 words per page double spaced)
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