World Wide Web technologies have, "shifted the landscape for providers of traditional phone services to new set of customers accessing information and services through the Web." (VoiceXML Forum 2002,1). The standard coding language, Voice eXensible Markup Language (VoiceXML) allows users to interact with the Internet or an intranet using a telephone or voice browser. By enabling speech interactivity, VoiceXML literally acts as "a translator that sits between the content on the Internet and the caller (us)..." (Castelluccio 2002).

The IDC reported that in 2000 over 1.6 billion telephones (both landline and wireless) were installed throughout the United States. By 2005, that number is expected to nearly double. Although traditional automated telephone services have been used by organizations for decades now, companies are looking towards new, improved, and less costly technology (Penumaka,6-7). With VMXL users are able to call into a "voice

VoiceXML ensures ease of rapid deployment, decreased construction costs, and increased flexibility for content providers. In addition to saving time and cutting expenses, implementation of voice applications in varying industries can also generate revenue.

browser" by dialing a regular phone number from any wire line or wireless phone. This voice browser allows the caller to surf the Web and interact with Internet and intranet applications hosted on any Web server. An example of a typical application would be a user who requests the flight status for a specific flight by calling into the browser. The voice browser, using speech recognition, recognizes the request and translates it into a travel service provider's URL. The Web server processes the request and responds with a VoiceXML page. The browser interprets this page, and relays the flight information to the "phone surfer" using a prerecorded or synthesized voice.

Enhanced Directory Services Searches for a businesses, gives the telephone number, connects to that business, and provides driving directions to the locationGives information on businesses such as store hours, important phone numbers, and a URL for the web site. Directory services can be automated with a greater level of customer service than is offered through today's 4-1-1

Furthermore, VoiceXML seems to have an international presence. According to Michael Castelluccio, editor of Strategic Finance, countries throughout the world were represented at the 2001 SpeechTek Expo. While many research centers, universities, and telecommunication companies in attendance were from the United States, he also spoke to representatives from Brussels, Tel Aviv, St. Petersburg, and Glasgow (2002). He maintains that while, "numbers and the 0 and 1 switc

Some common words found in the essay are:
Microsoft Complex, VoiceXML Challenges, Management CRM, Penumaka6-7 VMXL, Penumaka Additionally, URL Web, Penumaka Convenience, Travel Offers, Human Resource, Entertainment Horoscopes, castelluccio 2002, voice browser, voicexml allows, voice applications, houlding 2001, language voicexml, markup language voicexml, traditional phone, navigating site, consumers benefit, content providers, interact internet intranet, language voicexml allows,
Approximate Word count = 1196
Approximate Pages = 5 (250 words per page double spaced)