Does the Public Sector ombudsman Serve a Useful Function

The Ombudsman’s mission statement sums up what the office tries to achieve “Helping to achieve a public service which is open, fair and accountable”.

The job of the Ombudsman is to investigate complaints from members of the public who feel they have been unfairly treated by certain public bodies or on his own initiative. He believes as I do, that public bodies are becoming more conscious of citizens, and as consumers of their services we have the right to be heard, to receive sufficient information, to assistance and representation, and to be given reasons and the right to be told what solutions are available to us. I believe that the office of the Ombudsman offers a very valuable service to society, with the red tape and procedures that need to be followed in some institutions and department to lodge a complaint it can be taxing in itself, let alone trying to resolve issues to closure. The office of the Ombudsman has the power to investigate all Government Departments such as, the health board, Local authorities and An Post. In its 18 years of existence the office has dealt with over 50,000 complaints.

The Ombudsman is entirely independent and impartial. Impar

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Approximate Word count = 2614
Approximate Pages = 10 (250 words per page double spaced)