The Ombudsman's mission statement sums up what the office tries to achieve "Helping to achieve a public service which is open, fair and accountable".

The job of the Ombudsman is to investigate complaints from members of the public who feel they have been unfairly treated by certain public bodies or on his own initiative. He believes as I do, that public bodies are becoming more conscious of citizens, and as consumers of their services we have the right to be heard, to receive sufficient information, to assistance and representation, and to be given reasons and the right to be told what solutions are available to us. I believe that the office of the Ombudsman offers a very valuable service to society, with the red tape and procedures that need to be followed in some institutions and department to lodge a complaint it can be taxing in itself, let alone trying to resolve issues to closure. The office of the Ombudsman has the power to investigate all Government Departments such as, the health board, Local authorities and An Post. In its 18 years of existence the office has dealt with over 50,000 complaints.

The Ombudsman is entirely independent and impartial. Impar

Having read the terms and conditions of the Policy document and insurance certificate the Ombudsman noted that the Cover stated that Provided that the theft be reported to the appropriate authorities "within 24 hours of the loss". However, the Claims Section in both the master policy document and the insurance certificate required notification of the telephone company immediately "on discovery of the loss" and notification of the police "within 24 hours of becoming aware of the loss".

Complaints need to be lodge with the Ombudsman not later than 12 months after the action you want to complain about occurred. The Attached chart shows the volume of complaints that the Ombudsman's office has received on a yearly basis for 1999 to 2000, and what volume was within / outside his remit.

If the complaint is still not resolved to your satisfaction, you may refer the matter back to the Ombudsman who will then carry out a full investigation into your case and will in due course give his ruling.

A legal right to obtain reasons for decisions affecting oneself." (Office of the Ombudsman)

All investigations, which are carried out by the Ombudsman, are carried out independently. He has extensive powers in law, and can demand any

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