....Total quality management is a companywide program for improving the quality of goods and services by achieving world-class performance and customer satisfaction. The employees will put more effort into their job because they know that their reputation as well as the company depends on it and they take pride in their work.

2. Describe the ways an employer can empower their employees, and give a specific example of each.

....The first way employers can empower their employees is by sharing information. This means keeping the employees informed of financial happenings and reports as well any other news related to the company and their performance. An example of this would be Anderson & Associates use of a company wide intranet to keep employees informed of company activity and financial status and also training them to interpret the information they have at hand.

The second way employers empower their employees is through sharing the decision-making authority. This gives the employees more authority responsibility in choosing the most appropriate benefits through cafeteria-style plans and in scheduling their

9. What are the two channels for formal communication? Give an example of each.

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Approximate Word count = 1030
Approximate Pages = 4 (250 words per page double spaced)