TAKING ACTION - ANOTHER LEADERSHIP SKILL

In the past two columns, we've discussed specific communication skills that leaders need to use effectively. These skills are valuable alone or in combination. Some situations require good judgment as well as good communication skills. To test your leadership instincts, consider the following scenarios:

You're chairing a meeting and one person is dominating the discussion. The other participants look annoyed. What do you do?

a) When she takes a breath, ask the group if anyone else has another other point of view on the issue.

b) Do nothing and hope she won't be able to attend the next meeting.

c) Wait until the meeting is over and then approach her with a 'clear message' prepared: "No one else had a chance to speak on that last issue. I'm not sure that's such a great idea. I was reluctant to interrupt you; however I'm concerned that our decisions reflect a consensus. I need your help in making this work.

d) Begin talking loudly to whomever is sitting next to you and complain about how difficult it is to chair a meeting when one person talks too much.

It's the last game of the playoffs. Your team has just won t

b) The next time it happens, tell them you feel uncomfortable with this behaviour. Ask if there's a problem and then be prepared to listen carefully.

d) Ask the team to head to the showers. Speak to the father calmly and tell him you'll speak with him when he's calmed down, either after you're finished with the team or later in the evening.

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Approximate Word count = 1027
Approximate Pages = 4 (250 words per page double spaced)