We are at Execution Phase where the steering committee has established teams to make improvements, not to just solve a problem. The direction has been given by the steering committee and the teams are ready for brainstorming. Each team has been given a time frame of one month to establish ideas for identifying goals that will implement total quality for the internal and external customers. The goal is to increase the human touch by extending RCCU's hours of operation.

RCCU has six departments that will be involved in the teams. Each team will include one to two people from each department and will have a total of eight members per team, with a total of three teams. The steering committee has decided to invite CEO, Mark Hawkins to attend any of the team meetings. His goal is to attend at least two of each teams meetings. In the execution phase, the te

The feedback that we provide to the steering committee will give them the tools they will need to make the necessary adjustments to the project teams involved in the problem solving. Any change in direction for the project teams will also be addressed at this time.

The teams are working together at this point and are carrying out the P.D.C.A. cycle. Their goal is to identify opportunities for improvement of better customer service for the internal and external customer, which they are accomplishing. The teams are beginning with baby steps. They want to increase weekday hours first before expanding to weekend hours. The internal customers, the employees, are accepting this very well. Feedback by the customers at this point has been very positive. The teams are working well together. They feel bringing all the departments together has established a stronger bond and commitment to themselves and the public. The teams have realized when departments come together as a team it is easier to act and adjust on the common goals.

Modify Infrastructure as Necessary

The responses will be forwarded to the steering committee for evaluation and action plans. The survey will be repeated in six months as a total quality tool for continuous improvement.

Once the feedback has been received from the project teams, customers and employees it might be necessary to make changes to infrastructure or the processes. This step of the implementation process ensures continuous improvement. It is very important that the steering committee examines all feedback and make any necessary changes to the infrastructure where is needed. This is required to ensure that the reluctance to make changes does not blur the vision of our goal. Then as changes to the infrastructure are made it is important that feedback continues to be examined to make certain that no further changes are required. The project teams themselves will make procedure changes with the guidance and feedback of the steering committee. Through this feedback the project teams can determine if their changes are successful or ineffective. For example, if customer feedback to Riverside County's Credit Union's extended hours is negative or non responsive

Some common words found in the essay are:
Team Feedback, Mark Hawkins, Credit Union's, Employee Involvement, Quality Management, Credit Union, Modify Infrastructure, Execution Phase, Mission Statement, steering committee, project teams, Feedback Loop, total quality, efficiency ratio, pdca cycle, execution phase, employee involvement, feedback steering committee, continuous improvement, feedback steering, changes infrastructure, total quality management, committee project teams, employee involvement team, satisfaction feedback loop,
Approximate Word count = 1506
Approximate Pages = 6 (250 words per page double spaced)