The system of inquiry provides a tool organizations can implement to facilitate ethical decision making and problem solving within an organizational setting. The system of inquiry may vary in structure depending on organizational goals, outcomes and objectives. The purpose of this paper is a review of a system of inquiry to use in decision-making, problem solving and in addressing behavior in a business setting. .

             The paper will include a framework for the model, a discussion of why, how, when and by whom it is used and a discussion of how to implement the code or system of inquiry. Additionally the author will discuss the effects of the code and system on the organization. The code of conduct used for evaluating the system of inquiry in this research paper is Telkom's Code of Ethics. .

             Overview of System of Inquiry.

             A system of inquiry is nothing more than a tool organizations can use to help decide what steps are necessary to ensure all business decision making processes and problem solving measures are ethical and correspond with the companies code of ethics. Traditionally a system of inquiry includes a set of questions that designated agents within the organization use to help evaluate possible solutions to problems and alternative actions when necessary. .

             When developed properly a system of inquiry is an ideal tool for helping establish the organization's key strategies, policies and procedures related to a desired outcome or corporate objectives. Most organizations use a system of inquiry as an evaluation tool. The system of inquiry can easily be incorporated into decision making processes to help ensure the organization stays on task, meets objectives and makes decisions that align with strategy, organizational culture and organizational missions and values. .

             Vandenbosch, Fay & Saatcioglu (2001) suggest a system of inquiry enables decision makers to generate ideas. The authors assume that a system of inquiry is an important component of understanding problem solving processes and probably outcomes.