our job was to have fun and entertain guests while providing service excellence. By providing a.

             clean, healthy, and safe area for guests to eat and relax in, we were fulfilling our duties as.

             Custodial Hosts/Hostesses.

             I went down to Walt Disney World looking to receive a considerable exposure to the.

             guests visiting the parks, and my position was ideal for that capacity. Custodial Hosts and.

             Hostesses receive the most guest interaction because they are working in the forefront. I needed.

             to be able to do my job while seeking out guest contact and assessing the needs of guests without.

             forcing them to seek help from me first. This proved to be quite a balancing act, I assure you!.

             3.

             Working as a Cast Member.

             My second position during this internship was that of a Walt Disney World Cast Member. .

             Cast members were required to follow the stipulations of a very detailed booklet concerning.

             appearance when in costume and in view of guests. Specifications included in the booklet.

             covered such topics as appropriate nail length, hair maintenance, make-up application, and.

             representation for the Disney Corporation through personal actions and behavior. The lists of.

             appropriate and negative behavior in the presence of guests were explained in the first two days of.

             training (Traditions and Discovery Day). It was very interesting to see how closely Disney paid.

             attention to detail. In turn, the corporation expected its cast members to focus on these details.

             when dealing with guests. .

             Working as a College Program Student.

             Many different levels of cast members exist, the College Program being one of these.

             levels. The different levels provide for different opportunities for the cast members. As a College.

             Program cast member, I attended an educational seminar every Thursday afternoon for five.

             weeks. The five different topics included in this seminar were "Disney Traditions", "The Cultural.

             Adjustment Process", "Communicating With Style", "The Art of Leadership", and "The World of.