When enrolled and even when graduated, students continue to interact with the staff regarding counseling assistance. Having a good customer service department in a college is very important as many a times it develops and shapes up a student's idea and perception regarding the institution. If there is no department which can aid the student and help him with the problem or confusion that he faces, then this will worsen the view that he would have initially had for that particular college. This can also be a reason for him to decide not to graduate from there and get a transfer to some other college which has such services and can be beneficial for the student. It is of essential importance that customer service departments should be present in colleges. It should be there to provide them with academic and career advice and what subjects to enroll for among many other functions.

             CUSTOMER SERVICE AND PEER COUNSELORS.

             Students require help at college regarding a lot of things and they need someone to discuss these with and achieve a conclusion to their problems. Customer service at college helps students in various fields that may include campus problems, housing problems or other personal problems. A student might face problems and difficulties with his roommate and thus might require changing his room. Customer service is always out there to help student with such problems. Customer service also informs the student about resources available at the college in addition to the campus policies and procedures. They are there to help students with what courses to register for and help them explore different career options. One such program that help student achieve this is performed by peer counselors.

             Peer counselors are the senior students who are selected and trained, due to the desire they have within them to help and assist new student in their academic performance, interpersonal skills and to give them a know how about college student life.